JIBB Help
Find answers, step-by-step guides, and best practices for using JIBB products across any device or meeting room setup. Alternatively, contact us to report a problem or request additional assistance.
Choose Your Starting Point
Not sure where to begin? Use links below to find type of guide you're looking for.
JIBB Room Guides
For App Users:
For IT Admins:
JIBB Workspace Guides
For App Users:
Comak Guides
FAQs
To install JIBB Room, your Cisco device must be running the latest RoomOS Stable Channel or Microsoft Teams Rooms (MTR) mode.
You’ll also need access to the device’s IP address, admin credentials, and a valid JIBB license key. If you’re behind a firewall or proxy, you may need to whitelist https://app.jibb.ai/ and https://api.jibb.ai/ to ensure JIBB can connect properly.
JIBB Room:
No account is required for users to start or join a JIBB Room session on a Cisco device.
JIBB Workspace/Comak:
For JIBB Workspace and Comak, users will need individual JIBB accounts.
Yes. With a Business or Enterprise plan, you’ll have access to the JIBB Admin Portal, where you can assign and revoke licenses, manage users, configure device installation — all from one central place.
Yes. For large-scale deployments, we recommend using the Webex Control Hub to bulk install JIBB Room across multiple Cisco Room Series devices. For smaller setups, you can use the JIBB Admin Portal for manual or semi-automated installs.
Room licenses are assigned per Cisco Room device and allow anyone in the room to use JIBB without logging in. User licenses are assigned to individuals for browser-based access via JIBB Workspace and Comak — ideal for hybrid teams and remote contributors.
By default, JIBB is a secure cloud-based solution. However, we do offer early-access on-prem deployments through our partnership with VQ Communications.
This is a tailored option for enterprise customers only and may involve additional setup costs. Contact sales@jibb.ai to learn more.
Ask for help
If you haven’t found what you’re looking for, or experiencing something we haven't covered in these guides, our team is here to help. Reach out below and we’ll get you back on track.
