Firewall/Proxy Troubleshooting Guide

If you are experiencing issues with installation, it's possible that firewall or proxy settings are blocking critical JIBB services. This guide provides step-by-step instructions to identify and resolve such issues.

Relevant error message that you may encounter during installation or on the Room Navigator if your network/firewall/proxy settings are blocking JIBB:

“Your device is currently unable to reach JIBBs APIs. Check device connection to JIBB API endpoints.”

Step 1: Check JIBB Web App Accessibility

Visit the Login Page:

  • Open your web browser on a desktop connected to the same network as your Cisco Device and go to https://app.jibb.ai/.
  • If you see the login page, proceed to Step 2. This indicates that your network allows access to JIBB, but it does not confirm full accessibility.
  • If you see a blank page or error page, this could mean that your network settings, including firewalls or proxies, are blocking access to JIBB.

Step 2: Verify JIBB API Accessibility

Access Developer API Tab in Local Device Controls:

  1. Log in to Webex Control Hub and open the Local Device Controls for the device you want to install JIBB onto.
  2. Inside Local Device Controls, click on the Developer API tab.

Execute the following API Command:

“xCommand HttpClient Get ResultBody: None Url: https://app.jibb.ai/

Interpret the Results:

  • A message showing "1 of 1 applied successfully" with a green tick signifies that your network isn't blocking JIBB, and you can proceed with the installation of the JIBB app.
  • A response of "some commands were rejected" suggests that JIBB is likely being blocked by your firewall or proxy settings.

Step 3: Adjust Firewall / Proxy Settings

If either Step 1 or Step 2 indicates that JIBB is being blocked:

  1. Whitelist Essential Domains:
    • Ensure the following domains are whitelisted in your firewall and proxy settings to allow smooth operation of JIBB on your network:some text
      • https://app.jibb.ai/
      • https://api.jibb.ai/
  2. If you're not sure how to adjust these settings, contact your IT administrator
    • Provide them with the domains listed above and request that they ensure these are not blocked by your network’s firewall or proxy.

Additional Support

If you encounter difficulties or need further assistance with these steps, our support team is readily available to help. We aim to provide you with all the necessary tools and support to ensure a successful installation of JIBB on your Cisco Room Devices.